QUESTIONS AND ANSWERS – REPLACEMENT VEHICLE FREE OF CHARGE

Comprehensive FAQ guide on insurance replacement vehicles – 12 most frequent questions

How much will the replacement vehicle cost me?
NOTHING. The service is covered by the at-fault party's insurance. You pay absolutely nothing.
Rental prices published on the website are stated excluding VAT.
What do I need to collect the vehicle?

Please prepare:

  • Accident report
  • Insurance claim number
  • ID card
What happens in case of a total loss?

You are entitled to a vehicle from the moment of the accident until the notification of the insurance settlement (liquidation report). Typically for 10 days.

I want a cash settlement – am I entitled to a car?

Yes. You are entitled to a vehicle during the technical repair period, even if you repair the car yourself or choose a budget-based settlement.

Can you also repair the vehicle?

Yes, we will arrange the repair at our contracted service centers. We will handle everything for you.

Where do I pick up the replacement vehicle?

We will deliver the vehicle to an agreed location or bring it directly to the service center.

What is included in the price?
  • MTPL + Collision insurance
  • Slovak motorway vignette
  • 24/7 Roadside assistance in Slovakia
  • Seasonal tire change
What kind of vehicle am I entitled to?

Always a vehicle in the same category as the one you had before the accident (from economy class to vans).

For how long can I rent the vehicle?

In case of partial damage, for the entire duration of the repair. In case of a total loss, typically 10 days.

What is not included in the rental?

The rental does not include traffic fines. The administrative fee for processing a fine is €20.

What if I crash the replacement vehicle?

All cars have collision insurance (KASKO). Just contact us, and we will handle the situation for you without any stress.

Can I take the car abroad?
You must notify us of any travel abroad in advance!

Subsequently, we will arrange everything necessary for the given country.

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Questions and Answers about free replacement vehicles – everything you need to know in one place. These questions and answers will help you understand how to get a replacement vehicle after a traffic accident completely free of charge.

If you haven't found the answer, please do not hesitate to contact us. Our **free replacement vehicle** service is in compliance with the law and MTPL regulations.